We turn opinions into value
We are a startup and spin-off of the University of Florence. We develop sentiment analysis software for customer experience management. We help you analyze customer opinions, make decisions, and measure results, day after day.
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They trust us
All our solutions are based on Quon, a proprietary analytics platform that uniquely integrates artificial intelligence with a new philosophical theory of affect.
Using Quon, we can automatically analyze a large number of documents, discover whether they express opinions, and identify their subject matter and sentiment. When other types of data are available, we use them to improve the analysis.
We are able to understand not only whether the opinions expressed are positive or negative, but also whether they express any emotion and whether they are opinions indicative of attitudes of value, such as loyalty.
We pay close attention to data visualization. Thanks to Quon, we can automatically present results with different levels of detail, allowing both experts and non-experts to gain actionable insights.
What is your use case?
Review analysis
We collect and analyze reviews published online on all major portals. We identify the main strengths and weaknesses of your offering.
Social media listening
We collect and analyze all content published on the main social networks. We help you discover how to increase engagement.
Customer care
We collect and analyze messages sent to customer service via email, chatbots, and helpdesks. We create chatbots and AI agents to facilitate interaction with customers and interpret their behavior. We maximize customer satisfaction.
All other use cases
We analyze text documents and images using artificial intelligence. We extract information relevant to your use cases.
What is your industry?
Destination management and hospitality
We analyze reviews and online content on tourism portals and social media. We help you identify the strengths and weaknesses of your destination, hotel, or restaurant, improve your reputation, and attract new visitors.
Retail
We analyze opinions and feedback from reviews and social networks. We help you understand what your customers think, identify critical issues, and transform data into strategies to increase sales, loyalty, and satisfaction with purchases.
Agri-food marketing
We monitor online opinions and conversations about agri-food products and brands. We help you identify consumer trends, promote the quality of your products, and improve your reputation.
All other industries
Whatever your field, we analyze text documents and contextual data using artificial intelligence, extracting information that is useful for your specific objectives.
Feel free to contact us
If you prefer, you can also:
- write to us at contatti@aeffective.it
- contact us at the following numbers 3478233982 e 3938549821
- or visit us at our headquarters in Piazza Madonna della Neve 8, Florence, Italy.